Refund policy

Swap or Return, With Love

Exchange:

• We know finding the perfect fit for little ones can be tricky. That’s why we offer complimentary size exchanges within 7 days of delivery, subject to availability.

• Simply ensure the piece is unworn, unwashed, with tags intact and in its original packaging.

• Complimentary exchanges are available once per order — most families find this is all they need to get the perfect fit.

Return:

• If your The Orikai piece isn’t quite the right fit for your family, we offer complimentary returns within 7 days of delivery.

• Refunds may be issued either as store credit for a future heirloom or back to your original payment method (credit card or bank account).

• Each return undergoes a quality check to ensure the garment is in its original, unworn condition — preserving the timeless standard we promise with every The Orikai piece.

We’ll take care of the logistics for you. For all eligible returns and exchanges, The Orikai arranges a complimentary pickup from your doorstep — no need to step out or ship the item yourself.